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The Customer Is Not Always Right

Published on Nov 18, 2015

You know that saying that the customer is always right? It's not true.

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PRESENTATION OUTLINE

1.

ALWAYS RIGHT

THE CUSTOMER IS NOT
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2.

IT HAS BEEN SAID

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3.

THAT THE CUSTOMER

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4.

IS ALWAYS RIGHT.

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5.

BUT HOW CAN THAT BE

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6.

SINCE SOME PEOPLE

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7.

ARE IDIOTS

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8.

AND JERKS?

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9.

THE FACT IS,

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10.

THEY ARE RIGHT

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11.

EXCEPT WHEN THEY AREN'T.

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12.

SATISFIED

LIKE WHEN IT'S CLEAR THEY WILL NEVER BE
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13.

LIE OR STEAL

OR WHEN THEY TRY TO
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14.

YOU'RE HUMAN TOO.

OR THEY REFUSE TO ACCEPT THAT
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15.

WHEN THAT'S THE CASE,

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16.

ACCEPT IT,

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17.

RESPOND

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18.

AND MOVE ON.

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19.

REASON & RATIONALE

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20.

ARE USELESS NOW.

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Bill Seaver

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