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Published on Nov 20, 2015

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PRESENTATION OUTLINE

1.

5 WAYS TO HELP YOUR CUSTOMERS

FOCUS ON EXPERIENCE, NOT EXPLAINING
Photo by PhotoJonny
2.

STEP 1: ASK THEM HOW THEY FEEL

ASK THEM HOW THEY FEEL WHEN THEY ARE USING YOUR PRODUCT
Photo by Rubén Chase
3.

STEP 2: RECORD A VIDEO

HELP THEM SHOW YOU WHAT THEY ARE DOING
Photo by woodleywonderworks
4.

STEP 3: HAVE A LIVE CONVERSATION

USE JOIN.ME OR GOTOMEETING
Photo by aha42 | tehaha
5.

STEP 4: ASK THEM TO SHARE

LISTEN TO THEIR WORDS
Photo by ericmay
6.

STEP 5: GET INTO THEIR SHOES

TRY IT YOURSELF
Photo by Robin Geschonneck

Greg Meyer

gregmeyer.com